Shipping Rates
Shipping charges are calculated based on actual shipping rates provided by UPS and USPS®. Rates are calculated in real-time based on the combined package weight of your order and the origination and destination zip codes. Our hours of operation are Monday-Friday, 7am-3pm CST. Orders placed after 11AM CST will be processed and shipped on the next business day. Orders placed over the weekend will be processed and shipped on the next business day. Next Day Air will not deliver on Saturday unless we are contacted directly that you need Saturday delivery. This is an additional service and fee that UPS offers. Saturday delivery is not available in all areas.
Shipping Times
NOTE: Due to the massive increase in orders, please allow up to 5-7 business days for order processing and shipping. If you selected to remit payment via check or money order in which case we will hold your order until your check or money order clears. On occasion, we may become back ordered on a part. Under these rare situations, there will be a delay of up to one week. Please contact us if you need your order by a specific date and we will make every attempt to accommodate your request. If you need to cancel an order, please write CANCEL ORDER with your order number in the subject line so we can get it taken care of before it ships out.
Package Tracking
Order tracking is provided free of charge with every order placed. Please allow up to 2 business days for tracking information to be updated. If you do not receive tracking information after two business days, email [email protected] for an update.
Shipping & Returns – Frequently Asked Questions (FAQs)
What are ADM’s shipping timeframes?
Orders are typically processed Monday through Friday and may ship within 5-7 business days from the time they’re placed, though this can shift depending on item availability and order volume. Orders submitted over the weekend will be processed and shipped on the next business day. Live UPS and USPS® rates and tracking are provided at checkout.
How can I track my shipment?
When your order has shipped, we will provide a tracking number so you can monitor its delivery status directly through the carrier (ex: UPS).
Do you ship internationally?
International shipping is available for select countries based on our current shipping coverage. To check if we can ship to your location, please create an account with us. You’ll be asked to enter your shipping address and select your country. If your country does not appear in the dropdown list, we’re unfortunately not able to ship there at this time.
What is the returns timeframe for products?
Returns are accepted within 30 days of receipt of merchandise, provided items are unused and in their original packaging.
How do I initiate a return with ADM?
To start a return, please fill out our contact form. Once the return is approved, print and complete the return form from our site and place it inside the package before sending the item back to the factory.
Do I need a Return Authorization Number (RMA)?
A separate RMA number is not required for ADM returns. Instead, include the completed return form with the package so our team can identify and process it correctly.
Who pays for return shipping?
Return shipping costs are usually the responsibility of the customer, including shipping both ways, unless otherwise instructed by ADM for specific warranty returns or defects.
Are original shipping and handling fees refundable?
Shipping and handling charges from the original order are normally not refunded when an item is returned. Refunds generally apply to the product cost only.
What if my item arrives damaged or defective?
If you receive a defective or damaged product, you may qualify for a warranty return. Our warranty policy covers defects in materials and workmanship and may include return shipping coverage if the claim is approved.
Can I exchange an item instead of returning it?
Yes, you can exchange an item by returning the original and placing a new order. Be sure to include the return form and specify your exchange preference.
What if I’m past the 30-day return window?
If you are outside the standard 30-day return period, we may issue an in-store credit for products of equal or lesser value.
How long until I get my refund?
Refunds are issued after the returned item arrives and is checked by our team. The payment is credited back to the original payment method, though the exact posting time depends on your bank or card provider.
